Contrail App installation fails

If you encounter a setup failure with the Contrail App, don't worry. Here's how you can troubleshoot and potentially resolve the issue.

1

Check for Contrail.exe

First, navigate to the folder where the Contrail App is installed to see if the "Contrail.exe" file exists. The default path is usually:

C:\Users\NAME\AppData\Local\ContrailApp

If you find the "Contrail.exe" file, try launching the app directly from here. You might also be able to find it via the Start Menu when typing "Contrail".

2

SquirrelSetup.log

If the app or the "Contrail.exe" file cannot be located, and the app still fails to launch, look for a "SquirrelSetup.log" file within the same folder:

C:\Users\NAME\AppData\Local\ContrailApp

This log file contains detailed information about the installation process and any errors that occurred. Please send this file to our support team for further assistance: Contact Us

3

Manual Installation

You can also install the Contrail App manually. Download the latest version here: ContrailApp-Packed-latest.zip. Extract the ContrailApp folder to this location:

C:\Users\NAME\AppData\Local

Open the ContrailApp folder and launch the Contrail.exe file. If you're still having trouble please contact us here