Contrail app can not access the internet

The Contrail App can not connect to the internet? Okay, let's solve this issue!

1

Disable IP v6 protocol

We have had a few cases where Contrail can not connect to the internet due to issues with the IP v6 protocol. Note: Contrail versions 1.3.0 will have a fix implemented for this (Not released yet at the time of writing this article).

  1. Type "Network Status" in Windows Start Menu and open the status
  2. Click on "Change adapter options"
  3. Right click your adapter (might be called Wi-Fi or Ethernet)
  4. Click on "Properties"
  5. Scroll down and uncheck "Internet protocol IP v6"
  6. Click "OK" and launch the Contrail App. It should connect to the internet.
2

Whitelist Contrail

Depending on which anti-virus or firewall software you have installed, it might block Contrail from accessing the internet. Please add a whitelist to your program, so that Contrail is allowed to access the internet. If you are unsure how to perform this step with your specific firewall / anti-virus program, please contact us, we are happy to assist!

Still need help? Contact Us Contact Us