I want to cancel my order

Our Refund Policy states that a digital product can be refunded until execution of the contract. The initiation of the download of the digital product marks the beginning of the contract.

1

I haven't downloaded the product

We can refund your product, please contact us with your order number.

2

I ordered the product twice or elsewhere by accident

Please contact us with your order number and the order receipt of the original order (possibly from another webshop). We will contact you after reviewing the documents.

3

Other reason

Unhappy with the quality? Product not working as expected? Please contact the developer of the product in these cases. We can only issue a refund in case of technical issues which the developer can not solve. In this case we require a confirmation by the developer.

You can find multiple contact options per developer through the "Developer" menu on our shop here. Please select the developer and choose a contact option